Privacy Policy
Your privacy is very important to us. We want you to have complete confidence that your privacy will not be compromised. To this end, we guarantee that we will not use any technical means (tracking cookies, keystroke loggers, spy ware, etc.) to gather information about you, your computer, or your computer usage. We also promise that any information gathered directly from you will not be sold to any other firm, individual or organization. Furthermore, we will not contact you without your express consent.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refund Policy
We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 518-793-8555, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers
We use the following carriers to deliver our orders:
- USPS
- UPS
- FedEx
- DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
